Yes, all buses in Zeeland accept check-in and check-out with OV-pay (contactless bank card or mobile). An OV-chipkaart is still possible too.

The neighbourhood bus is a small bus driven by volunteers in areas where a regular bus service is not profitable. But with the same fares and check-in and check-out system as the regular bus.

The regular scheduled bus network is operated by Connexxion. In addition, there are community buses that serve smaller villages. View the current timetable under Bus → Timetable.

Portable hand luggage and wheeled suitcases can be taken on the Flex. 1 piece per person.

Rollators, walking sticks and walking frames are always allowed.

Foldable buggies can be taken along.

Would you still like that extra bit of reassurance? Then put in the comment what you are bringing. That way the driver knows too.

Yes, that is possible. In the app you can easily select multiple dates. Then enter your desired departure time and you will see which trips are available for each selected day. Choose a time for each day and complete your booking as you are used to.

Handy if you travel to school or work all week!

Yes, travel between certain regions is possible and this offering is being expanded step by step. Currently, you can travel between:

• Zuid-Beveland ↔ Noord-Beveland
• Municipality of Borsele ↔ Walcheren
• Various hubs in Belgium, including:
  • Zelzate
  • Assenede
  • Maldegem

For other rides between regions, you can use the scheduled bus service or the train.

By regions we mean: the Bevelanden, Schouwen-Duiveland, Tholen, Walcheren and Zeeuws-Vlaanderen.

Is the app not working as expected? That’s of course annoying. Fortunately, you can often check a few things yourself to solve the problem quickly.

1. Check whether the app is up to date
Go to the App Store or Google Play Store and see if an update is available. An outdated version of the app can cause malfunctions.

2. Check whether your phone is up to date
Make sure your phone has the latest software version. Operating system updates improve the performance and compatibility of apps.

3. Close the app completely and open it again
Sometimes it helps to close the app completely (not just minimize it) and restart it.

4. Restart your phone
A restart can resolve temporary malfunctions.

5. Check your internet connection
Make sure you have a stable Wi‑Fi or mobile data connection.

Does the problem persist? Then contact us at info@reizendoorzeeland.nl and describe as clearly as possible what is going wrong or add screenshots. Also mention which type of phone you use and which software version is installed on it. Then we’ll help you as quickly as possible!

Yes, you book a Flex ride in advance via the Reizen door Zeeland app, online or by phone via customer service. At least 30 minutes in advance.

The Flex operates based on available capacity. Whether your ride can be scheduled depends on the availability of vehicles and seats at the desired time. We therefore advise you to book your ride as early as possible; the earlier you book, the greater the chance there is still room.

If you are in a wheelchair, you can indicate this in the app. When you search for a ride, you will see a button next to the date and time labelled ‘Passengers’.

Under ‘Passengers’, go to your own name (or to the name of a fellow passenger) and click on the three dots. Then click on ‘Seat’ and select ‘Wheelchair’. The system will then know that you are in a wheelchair and will always send a minibus.

Children aged 11 or younger may only travel accompanied by an adult (18 years or older). Responsibility for supervision rests with the accompanying adult.

Children up to and including 3 years old travel free of charge; children from 4 up to and including 11 years old travel with a 34% discount. You can add them in your booking as additional travellers.

Travellers aged 65+ are also entitled to a 34% discount. You can specify these discounts on the payment screen via “discount”.

The price of a Flex ride is calculated using a boarding fee and a fare per kilometer traveled. The total price corresponds to the standard public transport fare.
Children under 4 travel for free.

Have you successfully created an account, but are you not receiving an SMS code to continue in the app?

Then send your name and phone number to info@reizendoorzeeland.nl with the subject ‘no SMS code’. We can then skip this step for you. If possible, also mention your provider and phone brand. That helps us investigate and resolve the issue better.

Or call the central office on 088 23 58 070. They can also help you with this.

Yes, the app is available in several languages, including Dutch, English, German, French and Spanish. The app automatically adapts to your phone’s language settings.

No, bicycles or mobility scooters are not allowed in the Flex. After all, a passenger car can always show up.

Have you paid for a trip via iDEAL, but it doesn’t appear in your bookings? Then the amount will be automatically refunded within two working days.

You can book the trip again and choose ‘pay on board’.

We are aware that in some cases payments are not processed correctly. A solution is being worked on.

Have you created an account but entered an incorrect phone number? Then you can't access the app. But you can still change your phone number in various ways. 

You can log in via the booking website boeken.reizendoorzeeland.nl. Here you can change your phone number in your account details at the top right.

Send an email to info@reizendoorzeeland.nl with the correct phone number, your name and your email address.

Call the call center at 088 23 58 070. Our call agents can also change your phone number in your contact details.

Small pets may travel free of charge in a bag, a basket, or on your lap, but they may not occupy their own seat. Assistance dogs may, of course, always travel with you.

Boarding the Flex is done at a hub, which is a boarding point with a green sign (always within 500 metres). Outside built-up areas, you can be picked up anywhere. The driver will then take you to a hub (or outside built-up areas, to your destination). 

The Flex taxi runs seven days a week between 06:00 and 24:00, in places where no regular scheduled bus service runs. Plan your trip at least 30 minutes in advance via the app or by phone.

If you arrive at the hub later than booked, unfortunately the driver cannot wait for you. The driver departs at the booked time. Still always check the app when you are at the hub for the current status of your ride; the Flex may arrive later than the earliest departure time.

The Flex is an on-demand transport system: you travel from hub to hub on request, without a fixed timetable. A supplement to the regular bus network where it is thinner.

Have you received a notification that your trip has been cancelled? Then an unexpected situation occurred which meant that the vehicle your trip was scheduled on was no longer available. Unfortunately, it was not possible to assign your trip to another vehicle, which is why we had to cancel the trip.

Check in the app what the next available trip option is.

Would you like to know the reason for the cancellation? Then send an email to info@reizendoorzeeland.nl.

We will get back to you as soon as possible.

With a student travel card, 65+ Off-Peak Free card and public transport minimum-income card you get a discount or travel for free. Also in Flex. After creating your account in the app you will receive a notification to add a subscription to your account, or click this link.

NS subscriptions or Zeeland benefit are not valid in Flex.

Scanning your OV card in Flex is not possible.

Do make sure that you have already created an account with the same email address, otherwise your OV cannot be linked. You only need to do this once. If your profile is complete, your discount will be applied to your fare.

Transport for young people receiving youth care who travel independently or in a group to a care location. Arranged through the municipality or care institution.

The care institution or youth counsellor registers the child with the carrier and coordinates the route and times with the parent/guardian.

Call the carrier at least 1 hour before the scheduled trip. This prevents the driver from coming for nothing, and another route can possibly be scheduled sooner.

Pupils who, due to distance, illness or disability, cannot get to school independently. The municipality determines the criteria; the application is handled through your municipality.

You apply for a WMO indication through your own municipality. After approval, you will receive a pass that allows you to travel at a reduced fare.

WMO transport is collective demand-responsive transport for residents with a valid WMO indication from their municipality. Intended for social-recreational trips within Zeeland.