Hulp nodig bij het gebruik van de app?
Op deze pagina hebben we alles voor je op een rij gezet om zo makkelijk mogelijk te reizen met Reizen door Zeeland. Je vindt hier handige handleidingen en korte uitlegvideo’s die je stap voor stap op weg helpen. Loop je tegen een technisch probleem aan? Scroll dan naar beneden: daar staan de antwoorden op de meest gestelde vragen.
Staat je vraag er niet tussen? Neem dan gerust contact met ons op, we helpen je graag verder.
Handleiding
Liever alles rustig nalezen? In de handleiding lees je precies hoe je een Flex-rit boekt.
Video's:
Zie je het liever voor je? Bekijk dan een van onze uitlegvideo’s met geluid.
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Uitleg over de gehele Reizen door Zeeland app
Veelgestelde vragen
I'm not recieving an SMS validation code. What now?
Have you successfully created an account, but are you not receiving an SMS code to continue in the app?
Then send your name and phone number to info@reizendoorzeeland.nl with the subject ‘no SMS code’. We can then skip this step for you. If possible, also mention your provider and phone brand. That helps us investigate and resolve the issue better.
Or call the central office on 088 23 58 070. They can also help you with this.
Paid with iDEAL, but no ride visible. What now?
Have you paid for a trip via iDEAL, but it doesn’t appear in your bookings? Then the amount will be automatically refunded within two working days.
You can book the trip again and choose ‘pay on board’.
We are aware that in some cases payments are not processed correctly. A solution is being worked on.
The app isn't working, what now?
Is the app not working as expected? That’s of course annoying. Fortunately, you can often check a few things yourself to solve the problem quickly.
1. Check whether the app is up to date
Go to the App Store or Google Play Store and see if an update is available. An outdated version of the app can cause malfunctions.
2. Check whether your phone is up to date
Make sure your phone has the latest software version. Operating system updates improve the performance and compatibility of apps.
3. Close the app completely and open it again
Sometimes it helps to close the app completely (not just minimize it) and restart it.
4. Restart your phone
A restart can resolve temporary malfunctions.
5. Check your internet connection
Make sure you have a stable Wi‑Fi or mobile data connection.
Does the problem persist? Then contact us at info@reizendoorzeeland.nl and describe as clearly as possible what is going wrong or add screenshots. Also mention which type of phone you use and which software version is installed on it. Then we’ll help you as quickly as possible!