Test panel enthusiastic about the Flex

The reactions from the test panel are promising. What stands out is the number of travellers who appreciate the friendly, helpful and pleasant drivers. The punctuality has also been praised; the minibuses were almost all on time. Once, a tyre turned out to be flat. “The chance of a flat tyre during a test panel is of course very small. But it happened anyway. Fortunately, a replacement minibus was arranged quickly and I was kept well informed,” says a test panel member. 

Test panel member Olga Visser-Fonteine from Zierikzee says: "With the Flex I can now decide for myself when I travel to and from my work in Brouwershaven, without being dependent on the bus or family." Nella Houkamp from Bruinisse adds: "It is a big plus that the Flex also runs when there are no buses, such as in the evening and at the weekend."

Improvement suggestions were also passed on by test panel members. Because that was, after all, the purpose of the test panel: to ensure that the Flex works well. To start with, a number of technical improvements have been implemented in the app. In addition, it was sometimes unclear where people can board the Flex because outside built-up areas you can board and alight at any address. Good to know that in the app you can clearly see exactly where the locations are. You can also track the Flex in the app. Finally, from today, Monday 17 February, more minibuses will be deployed, meaning that within an hour of booking a Flex is always available. During the test panel, that was not always the case. 

Easy booking and affordable travel

A trip with the Flex is easy to book via the Reizen door Zeeland app or by phone via 088 23 58 070. If you do that at least an hour before your trip, you can be sure that a Flex will come. The costs are the same as regular public transport. Do you have a student travel card, 65+ card or public transport low-income card? Then you can simply use it. Payment can be made via the app or by debit card directly to the driver.

Board at a hub or at your door

Within built-up areas you board at a hub, recognisable by a green sign. These hubs are never more than 500 metres away. Outside built-up areas you will be picked up or dropped off at any address of your choice. 

Making Zeeland more accessible

The Flex is part of Reizen door Zeeland, an initiative of the Zeeland municipalities and the Province to make Zeeland more accessible, supported by the Ministry of Infrastructure and Water Management. The start on Schouwen-Duiveland is only the beginning: step by step we are launching the Flex in all Zeeland municipalities. By the end of next year at the latest, the Flex will operate throughout Zeeland. That is also the moment that a new company will take over bus transport in Zeeland from Connexxion. In the first half of 2025 nothing will change regarding bus transport. Once the Flex has proven itself, the intended changes will be implemented.

Travel independently with the Flex?

Download the Reizen door Zeeland app or call the Transport Centre on 088 23 58 070 and choose the best option for you.