Customer-friendly and knowledgeable

The customer-friendliness and expertise of the staff is an important plus in Zeeland. Passengers rate the customer-friendliness of the ferry crew at an 8.8, which is higher than last year (8.6). The sailing style scores a 9.2. Connexxion bus drivers receive an 8.5 for customer-friendliness and an 8.1 for driving style. These figures are higher than the national average.

Punctuality and the sense of safety on board and at the stop also score high (a 9.1 and 9.0). There are also many positive points for the buses in Zeeland. For example, passengers are satisfied with the ease of boarding (8.9) and the sense of safety during the ride (8.6). In addition, the ease of use of the payment method is rated at an 8.6, which aligns with the national trend of a smooth transition to OVpay.

Provincial Executive member Harry van der Maas is pleased with the positive assessment from Zeeland passengers: “It makes me happy that Zeeland passengers give a positive assessment of public transport in Zeeland. I would like to sincerely thank all staff for providing a pleasant journey for Zeeland passengers every day anew. I am tremendously proud of this positive assessment!”

Areas for improvement

Although no insufficient scores were given, a few areas for improvement are mentioned. Passengers would like to see more trips per day, both for the ferry and the buses. In Zeeland, we are working hard on this with the introduction of Flex. The provision of information in case of delays is mentioned as a point of attention. Finally, passengers are somewhat critical of the price.